Grievance Redressal
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, GulfHindi.com has appointed a Grievance Officer and operates the three-tier grievance mechanism required under the Rules.
Grievance Officer
Amit Prakash Grievance Officer, GulfHindi.com DigiAud OPC Private Limited RR Sanchar Nagar, Danapur, Patna 801105, Bihar, India [email protected] +91 95047 56906
How to file a complaint
Send your complaint in writing to the email or postal address above. To let us act on it, please include:
- Your name and contact details.
- The URL of the content you are complaining about.
- What specifically is objectionable, and under which part of the Code of Ethics.
- Any supporting material — documents, links, screenshots.
Timelines
| Stage | What happens |
|---|---|
| Within 24 hours | We acknowledge receipt of your complaint. |
| Within 15 days | We decide the complaint and communicate the outcome to you with reasons. |
The three tiers
Level I — Self-regulation by the publisher. The Grievance Officer above, within the timelines set out.
Level II — Self-regulating body. If you are not satisfied with our decision, or we do not decide within 15 days, you may escalate to the self-regulating body of digital news publishers registered with the Ministry of Information and Broadcasting, which may issue guidance or an advisory to us.
Level III — Oversight mechanism of the Central Government. Thereafter, the Inter-Departmental Committee constituted by the Ministry of Information and Broadcasting under the Rules.
The Ministry also operates a grievance portal at grievance.mib.gov.in.
What this process covers
Complaints that the content on this site breaches the Code of Ethics under the Rules — the Norms of Journalistic Conduct of the Press Council of India, the Programme Code, and the restrictions on content affecting sovereignty, security, public order, decency and the rights of others.
What it does not cover
- Factual errors — these are faster to fix through our corrections policy. You are still free to use this process.
- Data and privacy requests — see our privacy policy.
- Copyright claims — write to [email protected].
Compliance reporting
We publish the number of complaints received and disposed of in accordance with the periodic compliance requirement under the Rules. Requests for a specific period may be sent to the Grievance Officer.